Shipping & Returns
Last updated: 4 September 2026
At Averne Studios, we want every order to arrive safely and for you to be happy with your purchase.
Below you'll find information about delivery, returns, exchanges and refunds.
Shipping
We currently ship orders within the United Kingdom.
Delivery options and the applicable shipping cost will be shown at checkout before you complete your purchase.
Once your order has been dispatched, you may receive a confirmation email with tracking information where tracking is available.
Processing Your Order
Orders are normally processed after payment has been successfully received.
We aim to prepare and dispatch orders as quickly as reasonably possible.
During collection launches, promotions or periods of unusually high demand, processing times may be longer than usual.
If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Delivery Times
Estimated delivery times are provided at checkout or in your order confirmation.
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, severe weather or other disruptions.
If your order has not arrived within the expected delivery period, please contact us at:
support@avernestudios.com
Delivery Address
Please make sure your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address and the order is returned to us, please contact us as soon as possible.
Additional delivery charges may apply if the order needs to be sent again, where permitted by law.
Returns
Changing Your Mind
If you purchase an item from Averne Studios online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without needing to give a reason.
If you decide to cancel:
1. Tell us within 14 days of receiving your order.
2. Return the goods to us within a further 14 days.
3. We will process your refund in accordance with applicable consumer law.
You can contact us at:
support@avernestudios.com
UK distance-selling rules provide this cancellation period for most online purchases.
Condition of Returned Items
Please take reasonable care of items while deciding whether you wish to keep them.
Clothing may be tried on to establish its size, fit and characteristics, in a similar way to how you would reasonably inspect it in a shop.
Items should be returned in a condition that allows us to resell them.
Where an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced as a result, applicable law may allow a corresponding deduction from the refund.
Return Shipping
Unless an item is faulty, damaged, incorrect or otherwise not in conformity with the contract, you are responsible for the cost of returning an item when exercising your right to change your mind.
We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.
Refunds
Once we receive your returned item, we will process your refund in accordance with applicable law.
For a valid cancellation, refunds will generally include the cost of the standard delivery option originally paid.
If you selected a more expensive delivery option, we may only be required to refund the amount equivalent to our standard delivery option.
Refunds will normally be made to the original payment method.
UK guidance states that refunds for valid cancellations should generally be made within 14 days of receiving the returned goods.
Faulty, Damaged or Incorrect Items
Faulty Items
If your item arrives faulty or develops a fault, please contact us at:
support@avernestudios.com
Please include:
Your order number
A description of the issue
Photographs or video showing the issue, where appropriate
Your statutory consumer rights are not affected by this policy.
Under UK consumer law, goods must generally be of satisfactory quality, fit for purpose and as described.
Damaged Items
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
Your order number
Photographs of the damaged item
Photographs of the packaging, where relevant
We will assess the issue and work with you to resolve it in accordance with your legal rights.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us at:
support@avernestudios.com
Please include your order number and photographs of the item received.
We will arrange an appropriate resolution.
Exchanges
Exchanges
If you have ordered the wrong size or would prefer a different size, please contact us at:
support@avernestudios.com
Exchanges are subject to availability.
If the requested replacement is unavailable, we may instead arrange a refund where appropriate.
Your statutory cancellation and consumer rights are not affected by our exchange policy.
Sale & Promotional Items
Sale Items
Items purchased during a sale or promotional period retain the same statutory consumer rights as full-price items.
A discount does not remove your legal rights if an item is faulty, not as described or otherwise does not meet the required legal standards.
Any additional promotional return conditions will be clearly communicated at the time of purchase and will not restrict your statutory rights.
Exceptions
Items That Cannot Be Returned
Certain products may be excluded from the standard change-of-mind cancellation right where a legal exception applies.
For example, this can include certain personalised or custom-made products.
If an item is subject to a specific return restriction, this will be clearly stated before you purchase it.
Your Statutory Rights
Nothing in this Shipping & Returns Policy limits or removes any rights you have under applicable UK consumer law.
If a product is faulty, not as described or does not meet the legal requirements applicable to consumer goods, you may have additional rights and remedies.
International Shipping
Averne Studios currently ships within the United Kingdom only.
We may introduce international shipping in the future.
If international shipping becomes available, we will update our website, delivery information and policies to reflect the countries we serve and any applicable international delivery, customs, tax and returns arrangements.
Contact Us
If you have any questions about delivery, returns, exchanges or refunds, please contact:
JaeL Studios
Trading as Averne Studios
United Kingdom
support@avernestudios.com